Leasing · residents · prospects
Showings run late.
Prospects don’t wait.
AgenX Voice answers leasing and resident calls from your published pages — tours, office hours, portals, move-in — so your team can finish the showing.
The call comes in.
Harbor Property Group- Caller
We’re new to the area. How do we explore your communities?
- Voice
Start with the Communities page. You’ll find photos, floor plans, and neighborhood details for each property. The leasing office is also open Saturdays from 10 a.m. to 2 p.m.
from Communities - Caller
Is the two-bedroom at Bayview still available?
- Voice
I can’t see live availability, but the leasing team can confirm it. Want me to text you a link to request a tour?
Won’t confirm availability · your leasing team - Caller
Yes, please.
- Text · after the call
Harbor Property Group: here’s the link to request a tour. The leasing team will follow up to arrange the details.
Link texted after the caller said yes.
The moment, and what it does today.
Leasing is showing a unit when a prospect calls.
It explains your communities, office hours and how to request a tour.
A resident calls about a leak.
It explains your published maintenance steps and the right contact path.
A prospect asks what will be available in March.
It points them to your leasing team. It doesn’t confirm availability.
A resident asks about their balance.
It leaves account questions with your team and gives your published portal or office line.
Residents and prospects ask the same ten.
Here’s where each answer comes from.
- “Is the leasing office open today?”from Office hours
- “Do you have places in Bayview?”from Communities
- “Do you allow pets?”from Community policies
- “What’s rent on a two-bedroom?” Your leasing team confirms it
- “How do I set up a tour?”from Tour requests
- “What do I need to apply?”from Application checklist
- “How do I report a repair?”from Resident guide
- “Is there a waitlist?”Not on your pages, so it says so
- “Can I talk to leasing?” Your leasing contact path
- “What happens after I apply?”from Leasing steps
Illustrative caller questions, not customer testimonials.
It answers the phone.
Your team handles the lease.
On the call
- Explains your leasing steps and how to request a tour
- Points residents to the portal and maintenance instructions
- Shares office hours, locations, and contact paths
- Texts a link the caller asks for after the call, on lines set up for it
Left to your team
- Confirming unit availability
- Lease terms, balances, and payments
- Submitting maintenance tickets
Start with what you publish.
- Public property and leasing information
- Office hours and resident contact pages
- Published maintenance and inquiry instructions
Scope
Answers from the knowledge you approve. Says so when it doesn’t know.
Same AgenX Voice on the phone and in the browser.
Booking, live transfer and CRM updates aren’t live yet, and we label them that way.
The first demo uses public property information. It does not access tenant records, verify payments, submit maintenance tickets, or confirm unit availability.
A pilot adds the private knowledge you approve: your documentation, operating procedures, policies and scripts.
Questions from property management.
Can it tell a prospect which units are available?
It doesn’t check live availability. It shares what your Communities pages publish — photos, floor plans, neighborhoods — and points prospects to your leasing contact for availability.
Can a resident report a maintenance issue through it?
It can explain your published maintenance process and give the resident the right contact path. It does not submit tickets or access tenant records.
What about rent and payments?
It doesn’t verify payments or discuss an account. It points residents to your published portal or office line.
A resident calls at 2 a.m. with a leak. What happens?
It gives the resident the emergency maintenance line your community publishes. It doesn’t submit tickets or page your on-call staff.
Other industries.
“Do you come out to Oak Park?”Home servicesService areas, business hours, and the next step for a homeowner.
“A branch hit our roof. Can someone look at it?”Roofing & exteriorsStorm questions, service areas, and a clear route to an inspection.
“Do I have a case?”Law firmsPractice areas, office details, and your published intake steps.
“Can I drop off before you open?”AutomotivePublished services, shop hours, and clear paths to your service team.
“Do you help with operations?”Professional servicesServices, public FAQs, and the right starting point for a new inquiry.