How it works
What happens between
the ring and the answer.
One question, slowed down. AgenX Voice hears it, answers only from what your pages say, and says so when they don’t.
Cedar Home Services
Listen for
Read the transcript
- AgenX Voice
- You’re speaking with an AI assistant. This call may be recorded and transcribed, and the assistant may look things up on the public web to help answer your questions.
- AgenX Voice
- Thanks for calling Cedar Home Services. How can I help?
- Caller
- Hi, my furnace keeps clicking on and then shutting off after a minute or so. Nights are getting cold. Can someone come out this week?
- AgenX Voice
- I’m sorry, that’s no fun with the nights getting colder. When a furnace starts and then shuts off, it usually needs a technician to check the flame sensor and the airflow. Are you in Oak Park, Brookfield or Maplewood?
- Caller
- Brookfield.
- AgenX Voice
- Good, that’s in our service area. Let me check the schedule. I have Thursday between nine and eleven in the morning, or Friday between one and three. Which works better?
- Caller
- Thursday morning, please.
- AgenX Voice
- Thursday, nine to eleven. What’s your name and the address?
- Caller
- Sam Reyes, 41 Linden Court.
- AgenX Voice
- Thanks, Sam. You’re booked for Thursday between nine and eleven at 41 Linden Court. I’ll text the confirmation to this number. Is this the best one?
- Caller
- Yes, this one. Could you also email me what I should do before the technician comes?
- AgenX Voice
- Of course. What’s your email?
- Caller
- It’s sam dot reyes at example dot com.
- AgenX Voice
- Got it. I’m emailing you the visit details and a short checklist: clear the space around the furnace, check the filter, and put fresh batteries in the thermostat.
- Caller
- Perfect. Do you have a maintenance plan, so this doesn’t happen again?
- AgenX Voice
- We do. It includes a fall furnace tune-up and a spring AC check, with priority scheduling. I’ll add the details to that email so you can look them over.
- Caller
- Great. That’s everything.
- AgenX Voice
- You’re all set, Sam. The text is on its way now, and the email right after. Stay warm.
A scripted sample call. Both sides are written, and both voices are AI-generated: the receptionist with OpenAI text-to-speech, the caller with xAI text-to-speech. It opens with the AI notice Cedar’s callers hear. Booking, texting and email are part of AgenX Voice today. Cedar Home Services and the caller are fictional.
01 · Find
It finds the page before it opens its mouth.
It answers from the pages you publish and the documents you approve — only those — and searches them when a question needs more.
The trade · Lookup over memory.Costs it can only answer with what’s written.Buys its answers come from pages you can fix.
“And what are your office hours?”
/hoursMon–Fri 8 a.m.–5 p.m. · Sat–Sun closedAnswers it/services/furnace-tune-upsSeasonal service and safety checks.For the tune-up/service-areaOak Park and nearby/contactContact details, as published
Not in scope Logins, customer records, anything you have not approved
02 · Check
No source, no answer.
It follows one rule: say what your pages say, and leave out what they don’t.
The trade · “I don’t know” over a fluent guess.Costs some calls end without an answer.Buys the answers it does give come from your pages.
- Our sample office hours are Monday through Friday, 8 a.m. to 5 p.m.✓
/hours - If you'd like, I can also help you outline what to include in your tune-up inquiry.✓
/services/furnace-tune-ups - We’re open Saturdays too.✕ No page says this
“Our sample office hours are Monday through Friday, 8 a.m. to 5 p.m. If you'd like, I can also help you outline what to include in your tune-up inquiry.”
Spoken · two sources03 · Decide
Three outcomes.
A question can end three ways: answered from a page, declined out loud, or handed to your team. When no page answers it, the rule is to say so, not guess.
The trade · Your people over our model.Costs account and personal questions go to your team, even when a guess might have been right.Buys your team owns the exceptions.
We’re closed Saturdays. We’re open Monday to Friday, 8 to 5.
I don’t see that on our pages, so I won’t guess. The team can answer that one.
I can’t access accounts — the office can. I’ll text you their line.
Not one of its outcomes: when no page answers, it says so.
04 · Record Coming
You’ll see what it said, and why.
After the call, a summary: the answers it gave and the pages behind them, what it declined, what it handed to your team, and the transcript.
The trade · A record over trust.Costs you’ll see what it missed, not only what it answered.Buys what you see, you can fix.
- Answered
- Office hours — Monday to Friday, 8 to 5
/hours - Didn’t know
- A 1998 unitdidn’t guess; the team can answer
- Handed off
- Service-plan lookuptexted the office line
What it didn’t know is a gap you can close.
05 · Improve
Fix it once. It stays fixed.
Mark an answer that’s out of date and sign off on the correction. Once AgenX publishes it, callers hear the new answer.
The trade · Your sign-off over self-learning.Costs it won’t get smarter on its own.Buys what it knows comes from what you’ve approved.
- Before the fix
“We do duct cleaning year-round.”
Out of date - Your correction
“Duct cleaning pauses November through March.”
Signed off - Then callers hear
“We pause duct cleaning November through March.”
Published by AgenX
Going live
Coverage is a dial,
not a switch.
Start with the hours your line is closed. Then add the calls your team can’t get to, and your main line when you choose.
After hours
When your line is closed
Overflow
When your team is already on a call
Main line
Calls to your main number
The trade · A dial over a switch.Costs coverage grows a step at a time, not all at once.Buys you widen it as you see it work.
Illustration. The weeks use Cedar Home Services’ hours, Monday to Friday, 8 to 5.