AgenX Direct AI · Support

AgenX Direct AI Support.

Setup and safe troubleshooting for owner-approved internal TestFlight users on iPhone, iPad, and Mac.

First-launch setup

  1. Open the app's Settings screen and read the AgenX Direct AI Privacy Policy.
  2. Enter an xAI API key that you are authorized to use, then choose Save. The saved value is not displayed again.
  3. Choose Allow Direct xAI Processing after reviewing the policy. You can revoke consent later in Settings.
  4. Use Test Connection only when a live provider request is authorized. It performs one small authenticated request to xAI.
  5. Open Shortcuts and find Ask AI Direct when building or editing a shortcut.

Supported attachments

A request can include up to three attachments. Supported inputs are still JPEG, PNG, HEIC, TIFF, and single-frame GIF images; text, Markdown, CSV, JSON, XML, and HTML files; and PDFs that contain extractable text.

RTF, Office or iWork files, archives, audio, video, animated images, encrypted PDFs, and scanned PDFs without extractable text are rejected.

Current request limits

  • Prompt: up to 20,000 characters.
  • Attachments: up to three, with each raw file limited to 12 MiB.
  • PDF: up to 100 pages with extractable text.
  • Images are decoded and normalized on device before the bounded request is sent.
  • Extracted text, request bodies, responses, and timeouts are bounded so oversized or stalled work fails closed.

Consent and key controls

Revoke Direct xAI Processing Consent blocks later xAI transmissions until current-policy consent is granted again. Delete Key removes the local credential from the device. Deleting the key does not disable or delete it in the tester's xAI account.

Safe troubleshooting

Use the app's short, sanitized error code and description to identify the failed step. Retry only after correcting the stated input, consent, key, file, size, or provider condition; the app does not run an automatic retry queue.

Never send support an API key, password, token, Apple credential, prompt, attachment, response, raw payload, device identifier, or unredacted screenshot. Send only the platform, app version, sanitized error text, and the step that failed.

If a key or request may be exposed

  1. Stop making requests.
  2. Revoke direct xAI processing consent in the app.
  3. Use Delete Key to remove the local credential.
  4. Sign in to the tester's own xAI account and rotate or disable the affected key.
  5. Contact support with sanitized, non-sensitive context only.

Contact support

Review the Privacy Policy before contacting support. Email must not include secrets, prompts, attachments, responses, raw payloads, personal data, or confidential information.

Email AgenX Direct AI support